Support
Email support@byggjournal.com. You get an answer from the developer, normally within two business days.
The app is in Norwegian only, so the names of buttons below are given as they appear in the app. Include your iOS version, the app version, and what you were doing just before the problem appeared. The app version is shown on the app's App Store page, under Version History.
Common questions
What does the app cost?
NOK 249 a month or NOK 1,999 a year, with 14 days free the first time you subscribe. The subscription is bought and managed through the App Store.
How do I cancel?
On your iPhone or iPad: Settings → your name → Subscriptions → Sjekkbok. You can also tap «Abonnement og kjøp» on the app's start screen and then «Administrer abonnement». Cancel at least 24 hours before the period ends to avoid renewal. You keep access for the rest of the period you have paid for.
What can I do without a subscription?
Read everything that is recorded, share reports and checklists as PDF, make a backup and import a backup. Everything that changes something requires a subscription: projects, checklists, status, photos, deviations and changes, signing, templates, QA procedures — and sending to the client. Nothing is deleted or locked when the subscription ends.
I have paid, but the app says I have no subscription
Tap «Abonnement og kjøp» on the start screen and then «Gjenopprett kjøp» (restore purchases). Make sure you are signed in with the Apple ID you bought with. Under «Abonnement og kjøp» on the start screen the app shows what it sees — if restoring does not help, email us that line.
How do I send a deviation or a change to the client?
Open the deviation or change and tap «Send til oppdragsgiver». Choose email or SMS: the app fills in the text and attaches the notice or change notification as a PDF, and you can edit the text before sending. The message goes from your own email account or your own number. The app sends nothing itself.
Can I use the checklists we already have?
Yes. Tap «Sjekklistemaler» (checklist templates) on the start screen and then «Hent inn sjekkliste». The app reads Excel (.xlsx), Word (.docx), CSV and text, or text you copy and paste. Old .xls and .doc files and password-protected files must be saved again as .xlsx or .docx without a password. From Numbers, Pages and Google Sheets, save as .xlsx or .docx first.
Where is my data stored?
Locally on your device, in the app's own storage. It is not sent to a server, and neither the publisher nor anyone else can reach it.
How do I make a backup?
Tap «Sikkerhetskopi» on the start screen. You get everything — projects, lists, photos, templates and QA procedures — as a single ZIP file, and choose where to keep it. Make one regularly and keep it somewhere other than the phone.
How do I move everything to a new phone?
Restore the new phone from its iCloud backup, or install the app and tap «Gjenopprett fra sikkerhetskopi» on the first screen before you start, and choose the ZIP file. Import only adds — what is already in the app is left untouched. After restoring from a ZIP file, the logo is chosen again under «Bedriften» and a QA procedures PDF of your own under «KS-rutiner», both on the start screen.
What happens if I lose my phone?
Because everything is local, your data exists only where you put it. If the phone is included in iCloud Backup, the content comes back when you restore to a new phone. If it is not, the ZIP file is your only copy.
Can I delete anything?
The app does not delete what is recorded. Points, photos, deviations and checklists are taken out of view and can be brought back, so the documentation stays traceable. To remove everything, delete the app from the device — the database and the photos go with it. There is no copy held by the publisher to request deletion of.
Does the app work without a connection?
Yes. Everything is recorded and stored on the phone. Email and SMS to the client go when the phone has coverage, like any other email or SMS.
Which language is the app in?
Norwegian only.
Does the app replace professional judgement?
No. It records what you enter and assembles it into documents. It does not assess the content or draw conclusions on your behalf. Professional responsibility rests with the company.
I found a bug, or something is missing
Send it to support@byggjournal.com. Specific requests from people using the app at work are the best basis for what gets built next.
System requirements
- iPhone or iPad running iOS 16.4 or later
- No account required
- No internet connection required to use the app
- Language: Norwegian
Purchases and refunds
All purchases go through the App Store. Refunds are handled by Apple at reportaproblem.apple.com. The publisher can neither see nor process your purchases.